Financial Assistance Information
At Genesis Medical Center, Aledo your care is our top priority. Please use this page as guide to learn about the insurance plans we accept and our financial assistance policies. As always we strive to meet the needs of each and every patient.
Please contact Michele McAvoy at 309-582-5301 ext. 3505 if you have any questions or concerns. You may also call Patient Information at 563-421-3408 or 800-250-6020 (toll free), if you:
- Need to add or change insurance information
- Have questions about patient charges
- Need an explanation of billing procedures
- Want to request an itemized bill
- Need more information about payment plan options
While you are in the hospital you may call: West campus: 563-421-2230; East campus: 563-421-6643; Silvis campus: 309-281-4036 or Aledo: 309-582-3497.
From outside the hospital call the main office number at 563-421-3408 or 800-250-6020 (toll free).
Financial Assistance/Payment Plan Options
You may be eligible for financial assistance under the terms and conditions the hospital offers to qualified patients. Financial assistance applications are available in the Patient Financial Counselor's Office, Customer Service Office, online, or by contacting our Customer Service Department at 800-250-6020 (toll free). In addition to financial assistance, Genesis does offer payment plan options to assist in resolving your bill. Our financial counselors or customer service representatives will be happy to discuss these options with you. For convenience, Genesis accepts Visa, Mastercard and Discover.
Senior Health Insurance Counseling
The Senior Health Insurance Program (SHIP) is a free insurance counseling program sponsored by the Illinois Department of Insurance volunteers, SHIP provides free consultations to medicare beneficiaries to help them and their caregivers understand and manage issues related to Medicare, prescription coverage, and other health coverage plans.
Adults 50 and above who need insurance counseling can call the SHIP office, toll-free, at 1-800-548-9034 (Springfield) or contact the local Mercer County SHIP office at 309-582-3717 to make an appointment. Appointments are available Monday through Friday during regular office hours.