Questions about your patient account of bill?
Staff at the Jackson County Regional Health Center Business Office work from 7 a.m. to 4 p.m. Monday through Friday, answering your questions and concerns.
You can contact staff through:
Billing Inquiry and Payment Address:
Jackson County Regional Health Center
700 West Grove
PO Box 910
Maquoketa, IA 52060
Q. Why don't I get an itemized statement with my bill?
A. In an attempt to control costs, JCRHC does not routinely send out itemized statements. If you would like one, however, please call the Business Office at (563) 652-2474 and we would be glad to provide you with one. There is no charge for this.
Q. You billed the wrong insurance company. Who do I call to get this corrected?
A. You can call the phone number on your statement, (563) 652-2474, Monday thru Friday, 7 a.m. - 4:00 p.m. and we will be glad to update your insurance information and resubmit the claim as necessary.
Hospital Tip: Please be sure to provide the most updated insurance information (i.e. current insurance card and driver's license) at the time of admission. This will greatly reduce the chance for errors.
Q. What if I cannot pay the full amount of my bill when I receive my statement?
A. If you worry that you may not be able to pay for your care, we may be able to help. A variety of options are available, including payment arrangements, financial assistance, etc. Please contact us at (563) 652-2474, Monday-Friday, 7 a.m. - 4:00 p.m.
Q. Who do I call if I have a complaint regarding the service I received at Jackson County Regional Health Center?
A. You may call (563) 652-2474 during regular business hours and we will forward the complaint for appropriate follow-up.
Q. Is Jackson County Regional Health Center a Preferred Provider (PPO) with my insurance company?
A. Jackson County Regional Health Center has multiple contracts with insurance companies, including, but not limited to Blue Cross of Iowa, John Deere Health Plan, Midlands Choice, etc. You must contact your own insurance company to find out if we are in their network as a participating provider.
Q. Why did I receive a separate bill from a doctor when I only received services at Jackson County Regional Health Center?
A. Consultation with specialty physicians or other healthcare professionals is sometimes required in the course of treatment, for example, radiologist interpretation or emergency room physicians. You may receive a separate bill from those providers for services rendered. Any questions regarding billing should be directed to the phone number provided on their bill.
Q. Why doesn't my statement from JCRHC match my Explanation of Benefits from my insurance company?
A. Jackson County Regional Health Center will bill facility services separate from professional (doctor) services to your insurance carrier. Therefore, you will receive two Explanation of Benefits in the mail. You will only receive one statement from JCRHC.
Q. What forms of payment does Jackson County Regional Health Center accept for services?
A. We accept Cash, Money Orders, Personal Checks, and Credit Cards.
Q. Why do I have a higher out of pocket expense for a procedure done at JCRHC than I would if I had it done at my family doctor's office?
A. KNOW YOUR INSURANCE! Most patients have deductibles that must be met before their insurance will cover services.
In some cases a deductible will be applied to non-emergency procedures performed in a hospital whereas the deductible will be waived for the same procedure performed in an office setting. Always call your insurance carrier PRIOR to any procedure to find out how they will process your claim.
Q. Who is responsible for calling my insurance company to precertify my hospital visit or procedure?
A. JCRHC will call to pre-certify hospital visits as a courtesy to our patients IF we have the information to do so. Keep in mind it is the insured's or policy holder's responsibility to pre-certify. Failure to do so could result in a reduction of benefits paid for that visit by your insurance carrier. In this situation, JCRHC will expect you to pay the difference. NEVER assume someone is pre-certifying your visit. Play it safe and make the call yourself or verify that has been done on your behalf before your visit.