Published on November 08, 2010

Genesis Medical Center, DeWitt Receives National Award For Emergency Room Excellence

Patients who seek care at Genesis Medical Center, DeWitt’s Emergency Room can expect to receive excellent service that ranks among the very best in the country.

For the second time in four years, the hospital has earned recognition as a 2010 Summit Award winner, which is reflective of outstanding patient service.

The award by Press Ganey Associates recognizes top-performing facilities that have sustained the highest level of customer satisfaction – in the top 5 percent -- for three or more consecutive years. Press Ganey is a nationally recognized company that partners with health care facilities to measure customer satisfaction and improve their quality of health care. More than one-third of U.S. inpatient hospitals currently partner with Press Ganey.

"This national award is a special recognition to the employees and doctors of the emergency department at Genesis Medical Center, DeWitt,'' said Jeff Cooper, President, Genesis Medical Center, DeWitt. "Our special employees dedicate themselves each day to providing the best care for our patients.

"This award exemplifies our commitment to excellence, but it is a journey that we continue along. Awards like the Summit Award challenge us to work even harder for our patients.''

Richard B. Siegrist Jr., CEO of Press Ganey, noted, "We are proud partners of Genesis Medical Center, DeWitt. Genesis Medical Center, DeWitt continues to maintain a high level of patient satisfaction over the past three years. Their efforts benefit DeWitt and lead to improved delivery of health care.''

Genesis Medical Center, DeWitt also won a Summit Award for emergency department satisfaction in 2006.

Enhancements to emergency services at the DeWitt hospital have been one of the positive outcomes of the 1997 affiliation with Genesis Health System. A $7 million building project completed in 2000 positioned the hospital to exist far into the future. Among the improvements have been an expanded and refurbished emergency room and a Picture Archiving Communications System that replaced traditional x-ray films with digital images accessed by computer.

About Press Ganey Associates, Inc.
Recognized as a leader in performance improvement for 25 years, Press Ganey partners with more than 10,000 health care organizations to create and sustain high performing organizations, and, ultimately, improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care – hospitals, medical practices, home health agencies and other providers – including 50% of all U.S. hospitals. For more information, visit www.pressganey.com.