Published on May 10, 2011

Genesis Medical Center Recognized for Providing an Outstanding Inpatient Experience For a Second Consecutive Year

WESTLAKE VILLAGE, Calif.: 9 May 2011 — Genesis Medical Center in Davenport, Iowa, has been recognized for service excellence for a second consecutive year under the J.D. Power and Associates Distinguished Hospital Program.

This distinction acknowledges a strong commitment by Genesis Medical Center to provide “An Outstanding Inpatient Experience.”

“Achieving this distinction demonstrates a superior performance by Genesis Medical Center in delivering a tremendous experience for patients admitted to the hospital,” said John Clark, director of provider programs at J.D. Power and Associates. “Only an elite class of hospitals is recognized for performing at this high level.”

The service excellence distinction was determined by surveying recently discharged patients about their perceptions of their hospital visit and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study.

The telephone-based research conducted among Genesis Medical Center patients focuses on the five key drivers of patient satisfaction with their overall inpatient experience. These drivers, which were identified in the national study, are speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.

Genesis Medical Center exceeds the national benchmark study score for inpatient satisfaction and performs particularly well, compared with the national study, in providing patients with dignity and respect. The hospital receives particularly high ratings for the courtesy of the nurses and discharge process personnel.

The hospital also performs well in providing patients with emotional support and receives particularly high ratings for the treatment of family and friends. In addition, 96 percent of Genesis Medical Center patients say they probably or definitely will return to the facility in the future if needed.

“This distinction from J.D. Power and Associates for a second consecutive year reflects an important fact: Genesis patients have recognized our tireless efforts to enhance our quality of care and provide a high level of service,” said Julie Manas, president of Genesis Medical Center. “The recognition from J.D. Power and Associates is highly coveted and respected, but also important is what the recognition means to our patients. It is a forceful message from our patients that we are serving their needs at a level that meets the high standards of recognition from J.D. Power and Associates.”

Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, maternity, cardiovascular, emergency and outpatient services. Distinction is valid for one year, after which time the hospital may reapply for this recognition.

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About The McGraw-Hill Companies

Founded in 1888, The McGraw-Hill Companies is a leading global financial information and education company that helps professionals and students succeed in the Knowledge Economy. Leading brands include Standard & Poor’s, McGraw-Hill Education, Platts energy information services and J.D. Power and Associates. The Corporation has approximately 21,000 employees with more than 280 offices in 40 countries. Sales in 2010 were $6.2 billion. Additional information is available at http://www.mcgraw-hill.com.

Media Relations Contacts:

John Tews; J.D. Power and Associates; Troy, Mich.; (248) 312-4119; media.relations@jdpa.com
Craig Cooper; Genesis Health System; Davenport, Iowa; (563) 421-9263; cooperc@genesishealth.com

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