Patient Advocacy

Genesis Health System believes that all patients and families utilizing services through the hospital should have an opportunity to voice suggestions or concerns relating to the quality of care or service provided, and to be assured that their expression of those concerns will not result in retaliation or barriers to service. We look on feedback, both positive and negative, as an opportunity to continuously improve our service. If you wish to discuss the care and/or service you received while a patient here, please ask the nurse or technician taking care of you to speak to the manager of the department or nursing unit in which you received the service.

If you wish to speak to someone other than the manager, contact one of the following individuals:

The Patient Advocate: (563) 421-7047

Administration: (563) 421-6518

Medical Ethics Committee: (563) 421-7880

If you do not feel that the hospital has adequately addressed your concerns, you many contact one of the following agencies:

Center for Medicare and Medicaid Services

7500 Security Blvd
Baltimore, MD 21224-1850
(877) 267-2323 (toll free)
(866) 226-1819 (toll free TTY)

Joint Commission on Accreditation of Healthcare Organizations

One Renaissance Blvd.
Oakbrook Terrace, IL 601801
(630) 792-5800

Iowa Dept. of Inspections and Appeals

Health Facilities Division
Lucas State Office Building
Des Moines, IA 50309-0083
(515) 281-4115
(877) 686-0027 (toll free)
FAX (515) 242-5022
E-mail: dia-hfd.state.ia.us

Information regarding other agencies may be obtained from the Patient Advocate at (563) 421-7047.

Correspondence may be directed to:

Patient Advocate
Quality Department
Genesis Medical Center
1227 East Rusholme Street
Davenport, Iowa 52803