Patient Rights and Responsibilities

Health care involves a partnership between patients, families and health care providers, each of whom have certain rights and responsibilities. When you are well-informed, participate in treatment decisions, and communicate openly with your doctor and other health professionals, you help make your care as effective as possible. The hospital encourages respect for the personal preferences and values of each individual.

While you are a patient in the hospital, you have the right to...

Considerate and respectful care based on the psychosocial, spiritual, and cultural needs of you and your family.

Be well-informed about your illness, obtain from caregivers relevant, current and understandable information concerning diagnosis, treatment, and prognosis, except when treatment is urgent, discuss and request information related to specific procedures and/or treatment, the risks involved, length of recuperation and the medically reasonable alternatives and their risks and benefits.

Be free from restraints and seclusion unless clinically necessary.

Know the names and roles of people treating you.

Know financial implications, both immediate and long term, of treatment choices, in so far as they are known.

Expect and receive appropriate pain management for acute, chronic and terminal conditions.

Make decisions about your plan of care, prior to and during the course of treatment and to refuse a recommended treatment orplan of care to the extent permitted by law and organizational policy, and to be informed of the medical consequences of this action. If you refuse a recommended treatment, you are entitled to other appropriate care.

Have an Advance Directive (such as a Living Will, health care proxy or Durable Power of Attorney). These documents express your choices about your future care or name someone to decide if you cannot speak for yourself. If you have a written Advance Directive, you should provide a copy to the hospital, your family and your doctor. It will be honored to the extent permitted by law and organizational policy.

Optimal comfort and dignity, during the dying process and recognition of the psychological, cultural and spiritualneeds of you and your family.

Privacy. The hospital, your doctor and others caring for you will protect your privacy as much as possible.

Expect that treatment records are confidential unless you have given permission to release information orreporting is required or permitted by law. When the hospital releases records to others, such as insurers, it emphasizes that the records are confidential.

Review your medical records and to have the information explained in a reasonable timeframe, except when restricted by law and in accordance with hospital policy.

Expect that the hospital will give you necessary health services to the best of its ability. Treatment, referral or transfer may be recommended. If transfer is recommended or requested, you will be informed of risks, benefits and alternatives. You will not be transferred until the other institution agrees to accept you.

Know if the hospital has relationships with outside parties that may influence your treatment and care. These relationships may be with educational institutions, other health care providers or insurers.

Consent or decline to take part in research affecting your care. If you choose not to take part, you will receive the most effective care the hospital otherwise provides.

Be told of realistic care alternatives when hospital care is no longer appropriate.

Know about hospital rules that affect you and your treatment and about charges and payment methods. You havethe right to know about hospital resources, such as the patient advocate or ethics committee, that can help you resolve problems and questions about your hospital stay and care. You have the right to make a formal complaint, file a grievance or appeal a decision made by the hospital's personnel without fear that the action will result in retaliation or be a barrier to services.

Treatment without regard to race, color, creed, national origin, disability, veteran status, sex or age.

Expect an environment that preserves dignity and contributes to a positive self-image.

To be free from mental, physical, sexual and verbal abuse, neglect, and exploitation.

Know that you must give your consent before recording or filming may be made for purposes other than the identification, diagnosis, or treatment of the patients.

To be informed about outcomes of care, treatment, and services, including unanticipated outcomes.

Access to protective and advocacy services and expect to be provided information on how to contact these services.

Freely express complaints and recommend changes without being subject to coercion, discrimination, reprisal, orunreasonable interruption of care, treatment, and services.

An explanation of billed services and available payment methods.

Have your family, representative and physician of choice notified of your hospitalization.

Receive care in a safe environment.

As a patient, you are responsible for...

Providing information about your health, including past and present illnesses, hospital stays and use of medication.

Providing a copy of your Advance Directives. If you have a Living Will, health care proxy or Durable Power of Attorney oranother type of Advance Directive, please provide a copy to our staff.

Asking questions when you do not understand information or instructions.

Following the plan of care developed with your health care practitioner. Your family can play an important part in promoting yourrecovery, and there may be times when it may be appropriate to include them in your plan of care.

Telling us about your pain. Tell your physician or nurse if your pain medication does not reduce or relieve your pain.

Reporting unexpected changes in your condition to the practitioner responsible for your care.

Being considerate of the needs of other patients, staff and Genesis Medical Center.

Working with the hospital to arrange payment. Provide information for insurance and work with the hospital to arrange payment,when needed. The hospital works to provide care efficiently and fairly to all patients and the community.

Following through with your treatment. Tell your doctor if you believe you cannot follow through with your treatment.

Recognizing the effect of lifestyle on your personal health. Your health depends not just on your hospital care but, in the longterm, on the decisions you make in your daily life.

Expressing any concerns regarding your ability to comply with the proposed treatment, and every effort will be made to meet your specific needs and limitations.

Understanding the consequences of treatment alternatives and of disagreement with the proposed course of treatment.

(Used by permission from The American Hospital Association.)

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1227 E. Rusholme Street Davenport, IA 52803 563-421-1000