Insurance Assistance

Billing Concerns

If you have a concern about paying a hospital bill, our staff can provide you with important financial information and can help investigate the options and resources available to you.

One resource, the Genesis Financial Assistance Program, is available to HealthQuest members facing unusual financial needs for their health care. Applications and further information are available from the Business Office financial counselor located across from Administration on the first floor of Genesis West, across from the chapel on the East campus, and in the Emergency Department at GMC-Silvis. You may also contact the Patient Accounts Department located at Genesis West, Pavilion 2, 2nd Floor. You may also call 421-3408 for information on financial assistance. 

Insurance and Financial Assistance 

Unfortunately, insurance coverage and paying for a hospital visit often cause stress and concern for patients. We want to help! As a HealthQuest member, you are entitled to free assistance with your questions about Medicare Part A, Part B and other insurances for any inpatient or outpatient services you receive at a Genesis Health System facility. Call the coordinator near you to schedule an appointment. If you have a concern about paying a hospital bill, our staff can help you investigate the options and resources available to you including our Financial Assistance Program. Applications and further information are available by calling the following numbers.

Senior Health Insurance Information Program (SHIIP)

Iowa residents can access SHIIP Counselors (state of Iowa program) who can help you in choosing a good medical supplement or long term health care plan and advice on switching from one plan to another because of premium increases. Call 563-421-1095 or 800-383-2555.

Genesis Medical Center, DeWitt
563-659-4200 or 800-250-6020,
Mon. - Fri. 8:00 a.m. - 4:30 p.m.

Genesis Medical Center, Silvis  
309-792-4271
Mon. - Fri. 8:00 a.m. - 4:30 p.m.

We want to help!

An important part of any hospital experience is coordinating insurance coverage. We want to help! As a HealthQuest member, you are entitled to free assistance with filing Medicare Part A, Part B and other insurances for any inpatient or outpatient services you receive from Genesis Medical Center.

If you have any questions or need insurance assistance, call us at 563-421-3408, Monday through Friday between 8:00 a.m. and 5:00 p.m.

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1227 E. Rusholme Street Davenport, IA 52803 563-421-1000