Frequently Asked Questions
Q: Now that my radiology testing is complete, when will I receive my results?
A: A Radiologist will read and diagnose your test. His or her interpretation will be transcribed and the report faxed or mailed to your personal physician. This usually occurs within 48 hours. If you have had previous x-rays that are being requested from an outside facility to assist the radiologist in reading your test or to use for comparison, it may take more time. Same day results are given when requested by your physician.
Q: Who is responsible for giving me my results?
A: Your personal physician who ordered your test.
Q: Can the Radiology Staff give me my test results?
A: You must obtain results through your ordering physician or request copies through Genesis Health Information Management (421-7260) in order to insure confidentiality.
Q: What does it mean when I'm told my doctor can see my x-rays in their office on their computer?
A: Genesis Medical Center facilities use PACS (Picture Archiving Communication System). Instead of using x-ray film to capture images, our x-ray cassettes are specially made to capture and transfer your images to a digital computer system. Once images are received and stored in PACS, physicians affiliated with our facility have access to view these images on their office computer via the web. If your physician cannot view images from their office, they will request a CD that we can provide as necessary.
Q: How do I know if my doctor can see my images in the office?
A: If you aren't sure, please ask one of our Radiology staff. We will be glad to check for you.
Q: If my doctor requests me to pick up my films what do I need to do?
A: Call our Radiology Department in advance whenever possible to avoid unnecessary waiting. Depending on the number of images to be copied, it can take 30 minutes or more to transfer your images onto a CD. (421-6164 @ East, 421-2169 @ West). You will be asked to sign an Authorization to Use and Disclose Protected Health Information (release) form and be asked to show an ID. If someone other than yourself will be picking up your images for you, they must have a signed note from you or proof of power of attorney for health care for you. This is a patient protective policy.
Q: How can I help Genesis provide the very best care to myself and others in our community?
A: By filling out the patient care survey you will be receiving in the mail and by answering questions we may have for you during our follow up phone calls in regards to your exam. We care about your experience here at Genesis and this is the best way for you to communicate to us what we are doing well and what we need to improve upon. It is always our goal to provide you with the safest and highest quality care possible so please take a few minutes to tell us how we are doing.