ALERT: Medicare/Medical Bracelet Scam - Genesis Health System

ALERT: Medicare/Medical Bracelet Scam. PLEASE SHARE 

It has come to our attention that Medicare beneficiaries across the country and in the Quad Cities, including Genesis patients, are receiving calls from scam operators, who claim to represent Medicare. These callers use a number that appears to be local and even to come from a Genesis phone number, beginning with prefix 421. This is called Caller ID Spoofing. 

The scammer asks the people called if they have received their new Medicare Card and would like to go over personal information so that they can send them a new medical ID bracelet. They may ask for Medicare number, contact information, banking information, personal identification information, etc. Any data collected will later serve for identity theft. 

The caller may be extremely aggressive, calling over and over, and at all times of the day, in an attempt to wear down the potential victim. These criminals will say anything to try to gain a person’s trust and try different angles. In some cases, the criminals may have already obtained some limited personal information about the citizen, such as his or her name, address, or even Social Security number, which the criminal then uses to try to make the call seem legitimate. In other cases, the callers may claim that they can improve the benefits. 


Do not believe these claims, and do not carry on a conversation with the caller. Instead, if you receive a call asking you to disclose your bank account or other financial information, hang up immediately. As a rule of thumb, you should never give your personal information over the phone to anyone. 

Medicare has posted information about the new cards. You should know:

There is no fee for the new card; it will be mailed to you automatically as long as your address is up to date.

Medicare will never call you uninvited to request personal or private information in order for you to get your new Medicare number and card.

If someone asks you for your information, for money, or threatens to cancel your health benefits if you don't share your personal information, hang up and call 1-800-MEDICARE (1-800-633-4227). For more information, visit

You can always file consumer complaints about phone scams with the FCC or the FTC.

We ask you to please share this information with everyone you know, especially those who might be vulnerable to such scams. 

ALERT: Medicare/Medical Bracelet Scam