Coronavirus Disease 2019 (COVID-19) - Genesis Health System

Coronavirus Updates

Coronavirus Disease 2019 (COVID-19)

Updated September 14, 2020

COVID-19 Updates and Resources


Stay Informed

The CDC has the most current information about the virus, including everything you need to know about how the virus spreads, how it’s treated, how to protect yourself, and what to do if you get sick. Stay on top of the latest by visiting the CDC website, which is being updated frequently.

You can also learn how your state’s department of public health is responding to the situation by visiting the website for the state where you live:


What do I do if I think I am sick with COVID-19 or Flu?

If you have flu symptoms (fever, cough, shortness of breath), follow these steps.

For patients with flu symptoms, the following step-by-step instructions have been put into place for sick patients to communicate efficiently with healthcare professionals for community care, while containing the spread of virus and assure the safety of patients, staff and the community at large.

  1. First Step of Action: Call your primary care physician first.

    If you are unable to reach your primary care physician, or if you don’t have one, move to second step.
  2. Second Step of Action: Connect with a Genesis provider* through your smartphone, tablet or computer through an e-visit Virtual Care at www.genesishealth.com/virtual or on the Genesis CareNow app on your phone.

    *To minimize wait time, select a Genesis Provider marked with a Genesis Logo above their picture. Need help? See our step-by-step instructions for using the Genesis Convenient CareNow app.

    If unable to connect with a provider virtually, move to step 3.
  3. Third Step of Action: Call the Genesis COVID-19 hotline at (563) 421-3820. The line is open from 24 hours a day, seven days a week.

Please do not show up to a medical facility or emergency room without calling ahead to protect staff and other patients. If you or a loved one are experiencing life-threatening symptoms, please call 911.


Mobile Collection Sample Sites
Available Only With a Genesis Medical Provider Order

Drive-through testing is now available for patients who have been referred and given an order by their Genesis medical provider, based on symptoms and exposure. This testing site is a way to accommodate patients in a safe and efficient manner.

For maximum safety, patients with orders from their Genesis medical provider, will remain in their car for the test. These mobile collection tests are administered by a provider or nurse outfitted in protective clothing, including a gown, goggles, mask and gloves. Each test takes only a few minutes.

  • Patient remains in their car and provide identification to healthcare professional from car window.
  • Healthcare professional administers test to patient from lowered car window
  • Patients will be notified of their test results by phone with appropriate instruction.

Drive-through Testing Locations

Locations

  • Genesis Convenient Care, By Reservation - Parking Lot
    1520 West 53rd Street
    Davenport, IA 52806
    • Hours:
      Monday through Friday: 8 a.m. – 5 p.m.
      Saturday and Sunday: 9 a.m. – 1 p.m.
  • Genesis HealthPlex, Moline - Parking Lot
    3900 28th Ave Dr.
    Moline, IL 61265
    • Hours:
      Monday through Friday: 8 a.m. – 5 p.m.

Patients must present identification to confirm their appointment and will be used to confirm the provider order for the test. People without a medical order will not be tested. Ride-hailing services, such as Uber, Lyft, Cab, public transportation, should not be used to prevent spread of any virus.

Patients having a medical emergency should seek emergency care by calling 911.

If you do not have an order for testing, then patients should follow these steps:

  1. First Step of Action: Call your primary physician. If you are unable to reach your primary physician or don't have one, move to step 2.
  2. Second Step of Action: Genesis Virtual Visit here: www.genesishealth.com/virtual. You must select a Genesis Provider within the App. Providers are marked with a Genesis Logo above their picture. If unable to connect with a provider, move to step 3.
  3. Third Step of Action: Call the Genesis Covid-19 Hotline at (563) 421-3820.

What is Genesis doing?

While COVID-19 is new, preparing for responses to disasters, including potential epidemics, is not new for health systems like Genesis. Emergency preparedness training is a year-round activity. We treat patients with a variety of infectious diseases on a daily basis. These patients are isolated and receive care from our health care professionals trained in using specialized personal protection equipment (PPE).

We have been carefully following all CDC procedures and protocols and are receiving updates from the Iowa and Illinois public health departments. We have made the necessary preparations to care for COVID-19 patients and all of our patients and to ensure the safety of our employees.