Genesis is the Safest Place for Your Care - Genesis Health System

Genesis is your safe place.

Genesis is the safest place for your care.

For the past 150 years, Genesis Health System has been committed to providing the highest quality care and ensuring the safety of our patients, employees, providers, volunteers and visitors. Genesis ranks in the top 1 percent of the nation in patient safety and is nationally recognized for quality of care. Our dedication to patient safety and quality continues now during the COVID-19 pandemic and will for the next 150+ years. This is the mission we live by every day at Genesis.

Our commitment to safety and quality of care.

  • State and Federal Mandates: Mandates of the Iowa and Illinois Governors will be followed, as well as CDC guidelines.

  • Visitor Restrictions: Visitor restrictions will remain in place to minimize the spread of COVID-19 and to protect patients and health care professionals. Limited access to Genesis facilities and separate employee entrances will remain in place to protect high-risk patients, such as our cancer patients.

  • Patient and Visitor Screenings: All patients and visitors will be screened for signs of COVID-19 upon entering any Genesis facility. We will continue to ask screening questions and check temperatures. If there is a fever or any question of concern for COVID-19, we have designated isolation rooms for patient testing and care.

  • Employee Screenings: Genesis employees will continue to have routine COVID-19 screenings/temperature readings at the beginning of each shift.

  • Precautions for COVID-19 Patients: All patients confirmed or presumed under investigation for COVID-19 will be placed in isolation precautions to prevent spread of the virus.

  • Room Sanitation: Hospital isolation rooms will be sanitized with SurfacideTM ultraviolet light treatments after the patient is discharged. This system is used to disinfect surfaces by efficiently delivering energy to eliminate the virus.

  • Air Filtration: Enhanced engineering controls have been added to air filtration systems for infection control.

  • Enhanced Environmental Services: Genesis Environmental Services teams constantly move throughout our facilities and clean high-touch surfaces multiple times per day. This includes door handles, armrests, chairs, elevators or anything that hands touch more regularly – much like you would do in your own homes to protect your family.

  • Masks for All: Visitors and patients are required to wear a mask at all times while in any of our facilities. If you do not have a mask, one will be provided to wear. All Genesis patient care staff will continue to wear masks and appropriate personal protective equipment. Non-patient care staff is also required to wear a face covering in public areas of our health system, as recommended by the CDC.

  • Hand Sanitizing: Additional hand-sanitizing stations have been set up throughout our facilities. Cleaned restrooms are stocked with hand-sanitizing soaps for proper hand hygiene.

  • Social Distancing: Social distancing will continue to be required in waiting rooms and cafeterias. The sale of self-serve items in the cafeterias remains suspended. This eliminates the possibility of multiple hand contact with food and food display/storage surfaces.

  • Convenient Care and lab: For Convenient Care and lab, we will move to a reservation-only model. Patients will be able to check in from their vehicle, rather than coming in to a waiting room.

Virtual Care Expanded.

Genesis has expanded virtual care provider visits, which allows patients to receive non-emergency face-to-face care through video visits with a licensed provider via smartphone, tablet, or computer. If you have health concerns like bug bites, rashes, pink eye, a cold or a cough, the Genesis Convenient CareNow app at genesishealth.com/virtual is a great way to connect with a provider and receive care and treatment for a minor illness or injury.

Download Genesis Convenient CareNow in the App Store or Google Play Store:

Download for iOS Get it on Google Play

Emergencies: If you or a loved one is experiencing life-threatening symptoms, please call 911 immediately. COVID-19 patients are separated from those suffering from other health issues—such as heart attacks, appendicitis, respiratory problems, and broken bones.

Questions regarding COVID-19?

Get your questions answered before coming to a facility through a virtual visit, or by calling our hotline at:

(563) 421-3820 | The hotline is open 24 hours a day, seven days a week.

The COVID-19 pandemic is a stressful time for many. We want to reassure you that Genesis is diligently working to keep you safe and healthy – while caring for you.

Outpatient Care

  • Masks Are Required: We encourage you to wear your own masks to help us save on Personal Protective Equipment (PPE). Like our caregivers, patients will be required to wear a mask at all times while in any of our facilities. If you do not have a mask, one will be provided for you to wear.

  • Social Distancing: Social distancing is being followed by staff and patients in all our facilities.

  • Wait Times: Patient appointments will be adjusted to eliminate as much waiting time as possible.

  • Waiting Areas: Patients should anticipate that some waiting areas will change as we spread out the seating areas to promote social distancing.

  • Convenient Care and Lab: For Convenient Care and lab, we encourage all patients to make a reservation at www.genesishealth.com/checkin. Patients will be able to check in from the comfort of their car, rather than coming in to a waiting room. For curbside check in, look for the instructional signs that will be posted on your visiting location. You will check in from your cell phone when you arrive and then be texted when your room is ready.

  • Pre-Appointment Planning: Patients should anticipate a call prior to most visits to assess their current health. If experiencing symptoms of COVID-19, patients will be redirected to their primary care physician or a Convenient Care site for further assessment. Patients should also anticipate screening questions when they arrive for their appointment. This is part of the numerous steps we are taking to keeping everyone safe.

  • Unscheduled Visit: If you are not scheduled for a visit, but have an health issue, we ask that you call in advance to schedule an appointment, so we can determine how best to take care of you. If you or a loved one are experiencing life-threatening symptoms, please call 911 immediately.

  • Visitor Restrictions: Outpatient clinics visitor restrictions will remain in place. All patients 17 years old and under, and dependent adults (dementia/memory, ambulatory issues, etc.) may be accompanied by ONE person (parent, spouse or guardian). See Visitor Restrictions for the latest information.

Top 15 Health System

Genesis is top 15 in the nation

Genesis has been named to the IBM Watson Health 15 Top Health Systems list. This is the first time ever that an Iowa health system has been recognized.

Consult with a doctor online, 24/7

Convenient Care, SmartExam

Complete an online assessment and get same-day care. No appointment necessary!

Consult with a doctor online, 24/7

Genesis Virtual Care

Get the power of Genesis Convenient Care wherever you are! Consult with a doctor by mobile, web or phone. AVAILABLE 24/7