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Before downloading the MyGenesis Patient Portal App, you must sign up and accept your invitation. This will enable you to log in from your desktop, mobile or via mobile app by downloading the MyGenesis App to access your account, on your own time, from wherever you are.
Frequently Asked Questions
Can't Self-Enroll? Request Access Here
To gain access to the portal on someone else's behalf (child, spouse, parent, loved one), please visit or call your provider office to request proxy access. An invite will be sent to your email to set up and create a proxy patient portal account to help manage care.
Need help getting logged in? Call 1-877-621-8014.
Questions about accessing your medical record? Call Genesis Health Information Management at 563-421-7260, M-F, 8 a.m. to 4:30 p.m.