GMC, DeWitt Receives Patient Satisfaction Award - Genesis Health System

Published on January 10, 2014

Genesis Medical Center, DeWitt Receives Guardian of Excellence Award For Patient Satisfaction


Genesis Medical Center, DeWitt has been named a 2013 Guardian of Excellence Award winner by Press Ganey Associates, Inc. The Guardian of Excellence Award recognizes top-performing facilities that consistently achieved the 95th percentile of performance in Patient Satisfaction.

The Press Ganey Guardian of Excellence Award is a health care industry symbol of achievement.  Fewer than 5% of all Press Ganey clients reach this threshold and consistently maintain it for the one-year reporting period.  Press Ganey partners with more than 10,000 health care facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience.

"We are proud to partner with Genesis Medical Center, DeWitt,” said Patrick T. Ryan, CEO of Press Ganey.  “Achieving this level of excellence reflects the organization’s commitment to delivering outstanding service and quality. The efforts of Genesis Medical Center, DeWitt benefit patients in DeWitt and will lead to improved patient experiences."

According to Curt Coleman, Administrator, Genesis Medical Center, DeWitt, the award represents an important recognition of providing the best patient experience.

“We deliver high quality health care services to our patients by dedicated medical professionals.  Our employees take great pride in their work and provide a caring, individual touch that you won't find at other health care facilities,” said Coleman.

Genesis Medical Center, DeWitt fosters a culture of team work and strong
communication among hospital leaders and staff to achieve standards of excellence.

Genesis Medical Center, DeWitt previously received Summit Awards for high patient satisfaction in 2006, 2010, 2011 and 2012.

About Genesis Medical Center, DeWitt

Genesis Medical Center, DeWitt has served DeWitt and surrounding communities with compassionate, high quality care since 1952. Throughout the years, the hospital has successfully responded to a growing population and an evolving health care delivery system. GMC-DeWitt was named a "Most Wired Rural Hospital" for use of information technology in providing safe and quality care. In February 2013, GMC-DeWitt was awarded Pathway to Excellence® designation by the American Nurses Credentialing Center, a designation which recognizes health care organizations for positive practice environments where nurses excel.

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