Published on August 28, 2017

Genesis Responds to Changing Workforce

Changing Workforce

Employee Benefits and Advancement Opportunities Attract Next Generation of Health Care Employees

On the seventh floor of Genesis Medical Center, East Rusholme Street, Davenport, employees soon will have access to an indoor walking track for exercise or just for taking a quiet break.

The track could be recognized as metaphorical for Genesis employees:

  • They have a path toward a rewarding career
  • They have somewhere to go in the organization
  • Genesis cares about its employees physically and mentally
  • Genesis employees work hard in a rewarding field but still can enjoy a work-life balance

As Scott County’s largest employer with more than 5,000 employees and hundreds of volunteers, Genesis is using modern methods to recruit and retain skilled employees who will “live’’ its mission of providing compassionate, quality health services to all those in need.

“Health care is one of the most active growth industries now and will be for years to come,’’ explained Genesis Health System President and CEO Doug Cropper. “The growth will put pressure on organizations like Genesis across the country to be attractive to new employees and to be able to retain valued employees.

“The face of our workforce is already changing as Baby Boomers are reaching an age where they transition out of the workforce and the Millennial Generation moves forward. We’re asking ourselves as an organization what we have to do to compete for what could potentially be a shrinking pool of health care professionals.’’

Genesis Health System is reacting to the changing workforce and generational differences in what employees desire from their careers.

Places to Go

Whether we fully understand the complexities of the generation or not, by 2020 half of the global workforce will be made up of the Millennial Generation--employees born between 1980 and 1996.

The “Millennial in Chief’’ at Genesis is Jordan Voigt, the 30-year-old president of the two hospitals making up Genesis Medical Center, Davenport. He started at Genesis in an administrative fellowship under the mentorship of Cropper and has gradually taken on additional responsibilities.

Jordan Voigt, President of Genesis Medical Center, Davenport

Jordan Voigt, President of Genesis Medical Center, Davenport

The administrative fellows Cropper has hired are just one example of opportunities to move up to high levels within the organization. Particularly for employees with clinical backgrounds and educations, there are opportunities for advancement.

Genesis offers a continuous learning environment and encourages learning, whether it is through formal or informal education. Genesis provides more than $500,000 annually in tuition reimbursement and scholarships for education.

“The Millennial Generation does have different expectations,’’ Voigt said. “They want to have input and they want to be able to see a path toward advancement in whatever organization they are in.’’

More than 500 employees were promoted in the past year.

Health and Wellness

The new indoor track is one of many health and wellness benefits available to employees.

Among those benefits are affordable health insurance rates made possible by annual metabolic screenings of employees; employee wellness classes and a full-time employee wellness department; and, discounted gym memberships.

Yoga is just one of the way Genesis employees stay healthy

Genesis has taken other steps to keep employees well.

By investing in Safe Mover patient transport equipment, Genesis has reduced employee injuries, often attributable to moving patients, by 40 percent. 

Compensation and Benefits

Why else does it make sense to work for Genesis?

First, salary and benefits are competitive with similar organizations of the similar size and geographic location. Not one regular Genesis employee – full or part-time – makes minimum wage. There are positions where the pay scale begins at minimum wage, but no one makes minimum wage in the position.

Second, in 2016 and 2017, Genesis looked at the market salary rates for virtually all positions. A total of 93 percent of Genesis employees have received a market adjustment in their wage in the past two years.

For some positions, there are sign-on bonuses.

Employees who value a work-life balance receive a generous Paid Time Off (PTO) benefit.

“Paid time off is usually ranked right after health insurance as the best benefit at Genesis,’’ said Vice President of Human Resources Heidi Kahly-McMahon.

There has also been an emphasis on mental and spiritual wellness.

Voigt’s ideas to help engage employees and give them an opportunity to take a break during the day have included an employee lounge within the hospital with big screen television and free pinball and Foosball.

Next door is a quiet lounge with fewer distractions, comfortable furniture, and a relaxing water feature.

A Voice

Genesis employees are asked often for their input and ideas to build a better health care organization.

When Genesis was planning a $150-million expansion and renovation of Genesis Medical Center, East Rusholme Street, employees in many departments were involved in the design process.

Full-sized mock-ups of a surgical suite and a patient room were evaluated and critiqued by employees. Many of their ideas were implemented during the construction phase.

“When employees have a voice in the direction of Genesis, they are more likely to become valued employees and, we hope, long-term employees,’’ Voigt explained.

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