Published on March 17, 2020

Genesis Offers Mobile Collection Sample Site, Telehealth and Call Center on Wednesday

DAVENPORT, Iowa – March 17, 2020 -- Genesis Health System will open a mobile collection sample site beginning Wednesday, March 18.

The mobile collection sample site for COVID-19, seasonal influenza and strep will be available only for patients who have been referred and have an order by a Genesis medical provider. No one else will be screened.

The collection sample site is a method to accommodate patients in a safe and efficient manner.

For maximum safety, patients with orders from their provider will be asked to remain in their vehicles for the collection using a swab.

Samples will be collected by a provider or nurse outfitted in protective clothing, including a gown, goggles, mask and gloves. Each test should take only a few minutes. The samples will be collected through lowered vehicle windows.

Patients will be notified of their results by phone with appropriate instructions.

The mobile collection sample site will be available 8 a.m.-8 p.m., seven days a week at 1520 West 53rd Street, Davenport, 52806. A second location in Moline is planned.

Patients must present identification to confirm their medical provider order. Patients should not use taxi, ride-hailing services, such as Uber or Lyft, or public transit to reach the collection site.

If you do not have a Genesis medical provider order for sample collection, patients can follow these steps:

* First Step of Action: Call your primary care physician first.

If you are unable to reach your primary care physician, or if you don’t have one, move to second step.

* Second Step of Action: Connect with a Genesis provider through your smartphone, tablet or computer through an e-visit Virtual Care at or on the Genesis CareNow app on your phone. You must select a Genesis Provider within the App. Providers are marked with a Genesis Logo above their picture. If unable to connect with a provider virtually, move to step 3.

* Third Step of Action: Call the Genesis COVID-19 hotline at (563) 421-3820. The line will be open from 8 a.m. to 8 p.m. seven days a week.

These specific instructions have been put into place for sick patients to communicate efficiently with healthcare professionals for community care, while containing the spread of virus and assure the safety of patients, staff and the community at large.

Please do not show up to a medical facility or emergency room without calling ahead to protect staff and other patients. If you or a loved one are experiencing life-threatening symptoms, please call 911.